YAYASAN AMANAH LATIHAN BERKANUN
(Persatuan Badan Berkanun Malaysia)
ENGLISH FOR CUSTOMER RELATIONS WORKSHOP
DESCRIPTION


This intensive workshop will consist of training in vocabulary building, pronunciation, and basic oral presentation skills. Participants will develop fluency through activities such as role-playing and discussions; and by performing tasks designed for enjoyable and meaningful learning. Topical contents will be incorporated into these activities. The workshop will incorporate the four skills : speaking, listening, writing and reading for maximum benefits and participation.

OBJECTIVES
  • At the end of the workshop, participants should have:

    - Improved their fluency in using spoken English
    - Enhanced their basic English Communication Skills
    - Increased their confidence to communicate in English
CONTENTS
  • Reviewing basic social interactions
    - Greetings; Introductions; Requests; Responses, etc
  • Making Small Talk
    - Official functions; at the office; at social functions; etc
    - Describing people; places; events; etc
  • Giving Directions
  • Everyday Problems
  • Basic Oral Presentation Skills
  • Using Dictionary to improve your English
  • Acceptable/Unacceptable local usage
    - Words wrongly used in Malaysian context
    - Words often confused because of poor pronunciation

(Please bring along a dictionary)

PESERTA

Frontliners and Supporting Staff

TAJUK : ENGLISH FOR CUSTOMER RELATIONS WORKHSOP
TARIKH : 29 NOVEMBER - 1 DISEMBER 2010
TEMPAT : PULAU LANGKAWI
YURAN UNTUK SEORANG PESERTA :
.
Tanpa Penginapan
Berpenginapan Dua Sebilik (Twin)
Berpenginapan Perseorangan (Single)
AHLI 
RM690.00
RM850.00
RM990.00
B/AHLI 
RM850.00
RM1000.00
RM1150.00
 
* Tanpa Penginapan : Yuran kursus termasuk jamuan ringan pagi/petang dan makan tengahari sahaja 
* Berpenginapan : Yuran kursus termasuk sarapan, jamuan ringan pagi/petang, makan tengahari dan makan malam 
    'check in' pada 28/11/2010 (selepas jam 1.00 ptg.)
'check out' pada 1/12/2010 (12.00 tgh.)
*Sila (/ ) pilihan di borang penyertaan
PEMBAYARAN : Cek hendaklah dibuat atas nama 'YAYASAN AMANAH LATIHAN BERKANUN Akaun CIMB Bank PWTC: 14200002276-05-6

Potongan 10% ahli dan 5% bukan ahli jika sesebuah organisasi menghantar 5 orang atau lebih peserta untuk satu program/kursus. 

SIJIL : Para peserta akan menerima sijil penyertaan
TARIKH TUTUP : 15/11/2010
CARA MEMOHON : Sila isikan borang dan dikembalikan kepada:-
Setiausaha Kerja
Persatuan Badan Berkanun Malaysia
5-3F, Tingkat 3, Jalan Hentian 1C, Pusat Hentian Kajang off Jalan Reko, 43000 KAJANG
(u.p: Encik Mohd Nadzri Mohd Noor)
Tel. No : 03-87374531/87399249 Fax No : 03-87399250
Laman web - http://www.pbbm.org.my e-mail- pbbbm@po.jaring.my

Borang Penyertaan